Shipping/Return Policy
SHIPPING
Shea by Shaun utilizes United States Postal Service (USPS) PRIORITY MAIL service to ship products. There is a FLAT RATE fee of $10. The fee is assessed based on weight and materials used; due to our glass products, we must secure the packages properly.
Your items will ship 1-3 business days (Monday-Friday, excluding holidays) from the time your order is received. An order confirmation will be sent at the time of your purchase. Once items are shipped, you will receive an email with shipping and tracking information.
Currently, Shea by Shaun does not ship Internationally.
MISSING/LOST PACKAGES
If a package is lost, missing or stolen due to the United States Postal Service all claims must be filed via USPS. Our packages are covered by insurance and subject to investigation to meet the needs of our customers. Our team will file a claim and forward the confirmation. Once the investigation is complete, we will resend your order.
Click below to see USPS claim policy:
https://www.usps.com/help/claims.htm#
We apologize in advance for any inconvenience this may cause.
*Please Note: Make sure that your address is correct. Our shipping team verifies via our delivery system. We cannot account for the wrong address being entered.*
RETURNS/REFUNDS
Due to the nature of our products, all purchases are FINAL. If products arrive damaged, please take a photo and contact us immediately via email. Our team will work with you to provide a replacement order.
EMAIL: info@sheabyshaun.com
Our Sanitation Business Operations
WE ARE TOGETHER APART
- Are our operations continuing uninterrupted? Yes, we are still accepting and still shipping orders. We are shipping orders out in the order they are received, and getting orders out twice a month to limit outside travel. We just ask for your patience as orders may take a few additional days to process and ship.
- What measures are we taking to reduce and mitigate the risks of COVID-19? We are sanitizing and disinfecting all equipment, products and work-place stations. All containers and packages from our suppliers are disinfected and sanitized. To better protect our staff, we have equipped them with sanitizing agents and cleansers, along with information about the methods needed to conduct proper cleaning. Also, all of our staff practice good hygiene and are required to wear masks and gloves while processing orders. We do what is necessary to keep the products we sell pure and un-compromised. When you receive your order, we encourage you to disinfect all packages.
- Are there any disruptions to processing and shipping orders in the future? At the moment we are continuing to operate normally, except that we are following directives and guidelines from our local and state government, along with the recommendations of the US government agencies overseeing the COVID-19 response, like the CDC. We are following the standards they are communicating in regards to guarding the health and safety of staff, and sanitation. Our business operations are contingent on the laws and regulations of our local, state and federal government allowing businesses to continue to stay open. We also depend on the continued operations of carriers like USPS, Fedex, and UPS. Again, we are at the mercy of our governing authorities and the ability to get shipments out via carriers.
- Our Returns/Refund Policy - Due to the nature of our products all purchases are FINAL. However, if your order arrives damaged, email us at info@sheabyshaun.com and our team will work with you to provide a replacement order. Please give us 48 hours to respond. We do not accept returns and there will be no refunds. We can not accept any returns of any packages. If a shipment and/or package is returned to us it will be marked as unusable merchandise and will be destroyed.
Privacy Policy
This privacy policy has been compiled to better serve those who are concerned with how their “Personally Identifiable Information” (PII) is being used online. PII, as described in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your “Personally Identifiable Information” in accordance with our website.
What personal information do we collect from the people that visit our website?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, subscribe to a newsletter, respond to a survey, fill out a form or enter information on our site or provide us with feedback on our products.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
• To allow us to better service you in responding to your customer service requests.
• To send periodic emails regarding your order or other products.
• To follow up with correspondence (live chat, email or phone inquiries). etc.
How do we protect your information?
We do not use vulnerability scanning and/or scanning to PCI standards.
An external PCI compliant payment gateway handles all CC transactions.
We use regular Malware Scanning.
We do not use an SSL certificate
Do we use 'cookies'?
We do not use cookies for tracking purposes. You can choose to have your computer warn you each time a cookie is being sent, or you can choose to turn off all cookies. You do this through your browser settings. Since each browser is a little different, look at your browser's Help Menu to learn the correct way to modify your cookies. If you turn cookies off, some of the features that make your site experience more efficient may not function properly.
Third-party disclosure
We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information.
Third-party links
Occasionally, at our discretion, we may include or offer third-party products or services on our website. These third-party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
Google's advertising requirements can be summed up by Google's Advertising Principles. They are put in place to provide a positive experience for users.
https://support.google.com/adwordspolicy/answer/1316548?hl=en
We have not enabled Google AdSense on our site but we may do so in the future.
California Online Privacy Protection Act
CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law's reach stretches well beyond California to require any person or company in the United States (and conceivably the world) that operates websites collecting Personally Identifiable Information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals or companies with whom it is being shared. - See more at: http://consumercal.org/california-online-privacy-protection-act-caloppa/#sthash.0FdRbT51.dpuf
According to CalOPPA, we agree to the following:
Users can visit our site anonymously.
Once this privacy policy is created, we will add a link to it on our home page or as a minimum, on the first significant page after entering our website.
Our Privacy Policy link includes the word 'Privacy' and can easily be found on the page specified above.
You will be notified of any Privacy Policy changes:
• On our Privacy Policy Page
Can change your personal information:
• By emailing us
How does our site handle Do Not Track signals?
We honor Do Not Track signals and Do Not Track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.
Does our site allow third-party behavioral tracking?
It's also important to note that we allow third-party behavioral tracking.
COPPA (Children Online Privacy Protection Act)
When it comes to the collection of personal information from children under the age of 13 years old, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, United States' consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children's privacy and safety online. We do not specifically market to children under the age of 13 years old.
Fair Information Practices
The Fair Information Practices Principles form the backbone of privacy law in the United States and the concepts they include have played a significant role in the development of data protection laws around the globe. Understanding the Fair Information Practice Principles and how they should be implemented is critical to comply with the various privacy laws that protect personal information.
In order to be in line with Fair Information Practices we will take the following responsive action, should a data breach occur:
We will notify you via email
• Within 7 business days
We also agree to the Individual Redress Principle which requires that individuals have the right to legally pursue enforceable rights against data collectors and processors who fail to adhere to the law. This principle requires not only that individuals have enforceable rights against data users, but also that individuals have recourse to courts or government agencies to investigate and/or prosecute non-compliance by data processors.
CAN SPAM Act
The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.
We collect your email address in order to:
• Send information, respond to inquiries, and/or other requests or questions.
• Process orders and to send information and updates pertaining to orders.
• Send you additional information related to your product.
• Market to our mailing list or continue to send emails to our customers after the original transaction has occurred.
To be in accordance with CANSPAM, we agree to the following:
• Not to use false or misleading subjects or email addresses.
• Identify the message as an advertisement in some reasonable way.
• Include the physical address of our business or site headquarters.
• Monitor third-party email marketing services for compliance, if one is used.
• Honor opt-out/unsubscribe requests quickly.
• Allow users to unsubscribe by using the link at the bottom of each email.
If at any time you would like to unsubscribe from receiving future emails, you can email us at
• Follow the instructions at the bottom of each email and we will promptly remove you from ALL correspondence.
Contacting Us
If there are any questions regarding this privacy policy, you may contact us using the information below.
4450 Mitchellville Road #1005
Bowie, MD 20716
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